These Terms and Conditions set out the basis on which Cleaners SW7 provides cleaning services to domestic and commercial clients. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions the following expressions have the meanings set out below.
Client means any person, firm or company booking or receiving services from Cleaners SW7.
Company means Cleaners SW7, the cleaning service provider.
Services means any cleaning or related services provided by the Company to the Client, whether on a one-off or recurring basis.
Premises means the property or properties where the Services are to be performed.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to deliver the Services.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions together with any written quotation or booking confirmation.
The Company provides domestic and commercial cleaning services, including but not limited to regular housekeeping, deep cleaning, end of tenancy cleaning, office and commercial cleaning, and related tasks as agreed at the point of booking.
The precise scope of Services will be confirmed during the booking process and set out in the booking confirmation. The Client is responsible for ensuring that the description of the required work is accurate and complete.
The Company reserves the right to decline any job that it considers unsafe, unsuitable for domestic cleaning, or outside the practical capabilities of the Cleaners or the time booked.
All bookings must be made directly with the Company through its accepted booking channels. A booking is considered an offer by the Client to purchase Services on these Terms and Conditions.
The Company will confirm acceptance of the booking by issuing a booking confirmation. An Agreement will only come into existence when such confirmation is issued. Provisional or tentative bookings are not binding until confirmed by the Company.
The Client must provide accurate information about the Premises, including size, number of rooms and bathrooms, access arrangements, parking availability, and any particular requirements or restrictions. The Company may amend the estimated time or price if the information provided by the Client proves to be incorrect or incomplete.
For recurring services, the agreed schedule will be set out in the booking confirmation. Any requested changes to days or times are subject to availability and must be agreed in advance with the Company.
The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes providing suitable keys, codes, or site access instructions where necessary.
If the Cleaner is unable to gain access to the Premises at the agreed time due to the Client's act or omission, the visit may be treated as a late cancellation and the relevant cancellation charges may apply.
The Client must ensure that the Premises are free from hazards and are safe for work, including any necessary lighting, ventilation, and utilities. The Company reserves the right to withdraw the Cleaner and charge for the visit if the Premises are deemed unsafe.
The Client shall provide, where applicable, access to electricity and running water at the Premises for use by the Cleaner during the provision of the Services.
The Client shall inform the Company in advance of any fragile items, valuable objects, special surfaces, or materials that require particular cleaning methods or products. In the absence of such information the Company will use reasonable care but cannot accept responsibility for damage arising from normal cleaning methods on unidentified delicate surfaces.
The Client must secure and move any items that they consider to be of particular value or sentimental importance. The Client is encouraged to be present at the initial visit to clarify priorities, access, and any specific instructions for the Cleaner.
The Company may provide cleaning products and equipment as specified in the booking. Alternatively, the Client may choose to supply their own cleaning products and equipment, provided they are suitable and safe for use.
Where the Client supplies products or equipment, the Company is not liable for any damage or unsatisfactory results arising from their use. The Client is responsible for ensuring that any products supplied are appropriate for the surfaces to be cleaned and are within their expiry dates.
Prices for the Services are stated in the quotation or booking confirmation and are generally based on an hourly rate, a fixed fee for a defined task, or a combination of both. All prices are subject to applicable taxes where required by law.
The Company reserves the right to amend its standard rates from time to time. Any change in rates for ongoing recurring services will be communicated to the Client in advance and will not affect visits already booked and confirmed at the previous rate.
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or may accept payment on completion of each visit, depending on the type of service. For commercial or larger jobs, the Company may issue invoices with specified payment due dates.
Payments must be made using the methods accepted by the Company. Time for payment shall be of the essence. If payment is not received by the due date, the Company may suspend Services, charge interest on overdue sums at a reasonable commercial rate, and recover any costs incurred in collection of the debt.
The Client may cancel or amend a booking by giving advance notice to the Company, subject to the cancellation rules set out in this clause.
For standard domestic visits, the Client should give at least 24 hours notice of cancellation or rescheduling. For larger, specialist or commercial bookings, the Company may specify a longer minimum notice period at the time of booking.
If the Client provides less than the required notice, the Company reserves the right to charge a cancellation fee up to the value of the planned visit to cover staffing and administrative costs.
If the Cleaner is unable to attend a scheduled visit due to illness, transport issues, or other unforeseen circumstances, the Company will use reasonable efforts to arrange an alternative Cleaner or reschedule the visit at a mutually convenient time. The Company shall not be liable for any loss or inconvenience suffered by the Client arising from such rescheduling.
The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as reasonably practicable, ideally within 24 hours of the visit, so that the Company can investigate.
Where a complaint is justified and the Company is responsible, the Company may, at its discretion, offer to rectify the issue by providing a re-clean of the affected area or another appropriate remedy. Any re-clean must be scheduled within a reasonable time frame.
The Client agrees to grant the Company access to the Premises to inspect and, where appropriate, remedy any issues. The Company will not be responsible for complaints that arise from circumstances beyond its control or where the Client has prevented the Cleaner from completing the agreed tasks.
The Company carries public liability insurance and, where applicable, employer's liability insurance, subject to the terms, conditions and exclusions of the relevant policies.
The Company shall not be liable for any loss, damage, cost, or expense that is not reasonably foreseeable as a result of a breach of these Terms and Conditions or of negligence. The Company does not accept liability for indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment.
The Client must report any alleged damage or loss to the Company as soon as possible and in any event within 48 hours of the visit. The Client must provide reasonable evidence of the damage and cooperate with any investigation or insurance claim.
The Company is not liable for normal wear and tear of items, pre-existing damage, defective surfaces, discolouration, or poor workmanship by third parties. The Company is not responsible for damage resulting from the use of products or equipment supplied by the Client or from instructions given by the Client which are contrary to the manufacturer guidance.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by negligence, for fraud, or for any other matter where liability cannot lawfully be excluded or limited.
The Company will comply with applicable laws and regulations relating to the handling, storage and disposal of waste arising from the performance of the Services.
General household or office waste generated during normal cleaning tasks may be placed in the Client's designated bins on site, using the Client's own waste and recycling facilities in accordance with local collection rules.
The Company does not operate as a licensed waste carrier and will not remove significant quantities of waste, bulky items, construction debris, hazardous materials, clinical waste, chemicals or electrical goods from the Premises. The Client is responsible for arranging appropriate collection or disposal of such materials through authorised channels.
The Client must inform the Company in advance if there is any risk of exposure to hazardous substances on the Premises. The Company reserves the right to refuse work or suspend Services where it considers that waste or contamination presents an unacceptable risk to health and safety.
The Company and its Cleaners will act in accordance with applicable health and safety obligations when providing the Services. Cleaners are instructed not to undertake tasks that may compromise their safety, including using unsafe ladders, lifting excessively heavy items, or operating equipment for which they are not trained.
The Client agrees not to require the Cleaner to perform any task that is unsafe, unlawful, or outside the agreed scope of Services. The Company may withdraw Services, without liability, where Cleaners are subjected to unsafe, abusive, or inappropriate behaviour at the Premises.
If the Client provides keys or access devices to the Company for the purposes of delivering the Services, the Company will take reasonable steps to ensure they are stored securely and used only for accessing the Premises at agreed times.
The Client must not disclose or share any access codes or keys used by the Cleaner with unauthorised persons. The Company shall not be responsible for any loss or damage arising from security issues that are not directly attributable to its own negligence.
The Company will treat all personal information provided by the Client as confidential and will use it only for the purpose of managing bookings, providing Services, and improving its operations, in accordance with applicable data protection laws.
Cleaners are required to respect the privacy of Clients and must not disclose or misuse any information observed or obtained in the course of providing the Services.
The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, public transport disruption, strikes, utility failures, public health emergencies, or restrictions imposed by authorities.
Where a force majeure event occurs, the Company will notify the Client as soon as reasonably practicable and will use reasonable efforts to resume the Services or reschedule bookings once the event has ceased.
Either party may terminate an ongoing service arrangement by giving the period of notice specified in the booking confirmation, or, if no period is specified, by giving reasonable written notice.
The Company may terminate the Agreement or suspend Services with immediate effect if the Client fails to pay sums due, behaves abusively towards Cleaners, repeatedly cancels at short notice, or materially breaches these Terms and Conditions.
The Company may update these Terms and Conditions from time to time to reflect changes in law, best practice, or the way the Services are delivered. The current version will apply to all new bookings. For ongoing recurring services, the Company will notify Clients of any material changes in advance where reasonably practicable.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms and Conditions. If any provision is deemed deleted, the parties shall negotiate in good faith to agree a replacement provision that, so far as possible, achieves the intended commercial result of the original provision.
These Terms and Conditions, together with any quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in the Agreement.
By confirming a booking with Cleaners SW7 or allowing the Services to proceed, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
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Price List
| Carpet Cleaning | £ 7 |
| Upholstery Cleaning | £ 13 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 11 |
| Regular Cleaning | £ 10 |
| Office Cleaning | £ 11 |
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