This Privacy Policy explains how Cleaners SW7 collects, uses, stores and protects personal data relating to its customers. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers of Cleaners SW7 within our service area.
Cleaners SW7 is a cleaning services provider operating in the local area. In relation to the personal data of our customers, we act as a data controller, which means we decide how and why your personal data is processed. This Privacy Policy covers the processing of personal data about individual customers, including prospective customers who make enquiries about our services.
We may collect and process the following categories of personal data about you:
Identity and contact details, such as your name, title, billing address, service address, and any other contact information you provide.
Service and booking details, such as the type of cleaning service requested, property details relevant to the service, preferred dates and times, access instructions, and any notes necessary for our cleaners to perform the service.
Account and transaction information, such as records of quotations, bookings, invoices, payments, refunds, and your communication history with us.
Marketing preferences, such as whether you have agreed to receive marketing communications and the channels through which you prefer to be contacted.
Technical and usage data where applicable, such as basic information about how you interact with our website or online booking tools, including date and time of visits and pages viewed. We do not seek to identify individuals from this information unless necessary for security or legal reasons.
Any other information you choose to provide to us that is relevant to the provision of our services, for example specific cleaning preferences or instructions.
We collect personal data directly from you when you contact us, request a quote, make a booking, or interact with us by phone, in writing, or through any online forms or tools we may provide. We may also collect data when you provide feedback, leave a review, or participate in surveys or promotions.
In some cases, we may receive personal data about you from third parties, for example if a third party books a service on your behalf and provides your name and address for the service location. In such cases, we rely on the third party to have your permission to share this information with us.
We process your personal data only where we have a lawful basis under data protection laws. The lawful bases we rely on include:
Contractual necessity: We process your data where this is necessary to enter into or perform a contract with you, including providing cleaning services, managing bookings, processing payments, and communicating with you about your service.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, ensuring security of our operations, handling customer enquiries, and maintaining records for business administration.
Legal obligations: We may process your personal data where this is necessary for compliance with legal or regulatory obligations, such as tax, accounting, or reporting requirements, and responding to lawful requests from authorities.
Consent: Where required by law, we will obtain your consent before sending you direct marketing communications or using certain optional cookies or tracking technologies. You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services, including arranging and confirming bookings, assigning cleaners, and carrying out your requested services.
To manage payments, invoicing and accounts, including handling queries related to charges, refunds, and receipts.
To communicate with you, including responding to your requests and enquiries, sending service confirmations and updates, and requesting feedback about our services.
To manage our business operations, including internal record keeping, quality control, staff training, and service improvement.
To protect our rights, property and safety, including preventing and detecting fraud or misuse, and addressing disputes or complaints.
To comply with legal and regulatory requirements, including maintaining records necessary for tax and accounting purposes.
To send you marketing information about our services where you have given consent or where we are otherwise permitted to do so under data protection laws. You may opt out of marketing communications at any time.
We retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements. When determining the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
In general, we retain customer account and transaction records for a number of years after your last interaction with us, as required for tax and accounting purposes and to deal with any potential complaints or disputes. Enquiry information that does not lead to a booking may be retained for a shorter period. Once the relevant retention period has expired, we will securely delete or anonymise your personal data.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to support the delivery of our services and must only process your data in accordance with our instructions and applicable data protection laws.
Examples of such processors may include payment processing providers, accounting or invoicing service providers, customer relationship management systems, and IT and hosting providers that store or manage our data. We take steps to ensure that these processors provide appropriate technical and organisational measures to safeguard your personal data.
In addition, we may share your personal data with professional advisers such as accountants or legal advisers where necessary for the services they provide to us, and with public authorities or regulators where required by law or where necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that adequate protections are in place. This may include using standard contractual clauses approved for use by data protection authorities or relying on other lawful transfer mechanisms. Further details about such safeguards can be provided on request using our usual contact channels.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage systems, and staff training on data protection responsibilities. While we strive to protect your personal data, no transmission or storage system can be guaranteed as completely secure.
Under data protection laws, you have certain rights in relation to your personal data. Subject to applicable exceptions and limitations, these rights include:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data concerning you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object: You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling based on those interests, and the right to object at any time to the processing of your personal data for direct marketing purposes.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with a data protection authority if you believe that your rights have been infringed. If you have concerns, we encourage you to contact us first so we can try to resolve the issue.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be made available to customers using our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Take advantage of our great discounts on cleaners SW7 services and get the best by calling us today!
Price List
| Carpet Cleaning | £ 7 |
| Upholstery Cleaning | £ 13 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 11 |
| Regular Cleaning | £ 10 |
| Office Cleaning | £ 11 |
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