Terms and Conditions for Cleaners SW7

These Terms and Conditions set out the basis on which Cleaners SW7 provides domestic and commercial cleaning services. By making a booking, you agree to these terms in full. They are designed to keep the service clear, fair, and consistent, while also explaining the responsibilities of both the customer and the cleaning provider. Throughout these terms, references to “we”, “us”, and “our” mean the cleaning company, and references to “you” and “your” mean the customer who books or receives the service.

These terms apply to all standard and specialist cleaning appointments arranged through our booking process, including one-off visits, recurring appointments, end-of-tenancy cleaning, and other agreed cleaning work. Different service descriptions may contain extra details, but if there is any conflict, these Terms and Conditions will apply unless we confirm otherwise in writing. For clarity, the phrase cleaner service in SW7 refers to the overall service offering rather than any specific individual cleaner.

Please read these terms carefully before confirming a booking. By proceeding with a reservation, you confirm that you are authorised to request the service at the property, that the information you provide is accurate, and that you accept the obligations described below. If you are booking on behalf of another person, you must ensure that they are aware of these terms and that they agree to the arrangements made.

1. Booking Process

Bookings are accepted subject to availability and confirmation. A request for cleaning does not create a binding contract until we have reviewed the details and confirmed the appointment. When you request a service, you may be asked to provide information such as the type of cleaning required, property access arrangements, the number of rooms or areas to be cleaned, and any special instructions that may affect the work. Accurate information helps us allocate time, staff, and equipment appropriately.

We may also ask whether the property contains delicate surfaces, restricted access areas, pets, or items requiring special handling. It is your responsibility to disclose anything that could reasonably affect the safe or effective delivery of the service. If the information supplied is incomplete or inaccurate, we may need to amend the booking, adjust the price, or decline the job if we believe it cannot be completed safely or within the scheduled time.

Once a booking has been accepted, we will confirm the date, time window, and scope of work. Any quotation or estimate is based on the details provided at the time of enquiry. If the actual condition of the property differs significantly from the description provided, we may revise the service plan or charge accordingly. This is particularly relevant for specialist or deep-cleaning appointments where the condition of the premises may materially affect the duration of the work.

2. Service Standards and Customer Responsibilities

We aim to provide a professional service carried out with reasonable care and skill. However, the exact outcome may vary depending on the condition of the property, the materials present, and the time available. Cleaning services are not a guarantee that all stains, marks, odours, or contamination will be removed completely, especially where issues are longstanding, embedded, or caused by damage. Some surfaces and materials require specialist treatment, and we reserve the right to decline work that could cause harm.

You must ensure that we have reasonable access to the property at the agreed time. If entry is delayed, the service may be shortened, rescheduled, or charged in full depending on the circumstances. You should also secure valuables, cash, jewellery, documents, and fragile items before the appointment begins. Unless we have expressly agreed otherwise, we do not accept responsibility for items left unsecured in the property.

If you request the use of particular products, you should inform us in advance. While we will try to accommodate reasonable preferences, we may refuse to use a product if we believe it is unsuitable, unsafe, or likely to damage surfaces. Likewise, if we believe that a requested task falls outside our normal scope or requires specialist equipment, we may provide a revised quotation or recommend that the work be excluded from the booking.

3. Payments

Payment terms will be confirmed at the point of booking or in the invoice sent after the service, depending on the service type. Some appointments may require advance payment or a deposit to secure the booking, while others may be charged upon completion. Unless stated otherwise, all prices are shown in pounds sterling and are inclusive or exclusive of VAT according to the applicable tax treatment, which will be made clear where relevant.

Where payment is due before the cleaning is carried out, the booking may be held only once cleared funds are received. Where payment is due after completion, invoices must be settled by the date stated on the invoice. Late payment may result in administration charges, collection action, or suspension of future bookings, to the extent permitted by law. We may also require full payment in advance if you have previously cancelled late, failed to provide access, or otherwise breached these terms.

Additional charges may apply where the service is extended due to inaccurate information, extra tasks requested on the day, waiting time caused by delayed access, or unusually heavy soiling that was not disclosed in advance. Any such charges will be explained as soon as reasonably practicable. If you dispute any element of an invoice, you should notify us promptly and provide reasons so that we can review the matter. Undisputed sums remain payable by the due date.

We may offer discounts, promotions, or package pricing from time to time. Unless expressly stated, such offers are limited to the period and conditions advertised and may be withdrawn without notice. Offers cannot usually be combined unless we confirm otherwise. The cleaning company SW7 may also adjust prices from time to time to reflect changes in labour, supply costs, or service specifications, but any confirmed booking will normally remain subject to the price agreed at the time of acceptance unless the scope changes.

4. Cancellations and Rescheduling

You may request a cancellation or reschedule, but we require reasonable notice so that we can manage staffing and scheduling. The amount of notice required may vary depending on the service type, and any specific cancellation terms stated in the booking confirmation will take priority. If you cancel within the notice period, you may be entitled to a refund of any prepayment, less any non-refundable deposit or administrative cost where applicable.

If you cancel at short notice, fail to provide access, or are otherwise not ready for the appointment, we may charge a cancellation fee or the full service fee if our team has already attended the property or reserved significant time for your booking. Repeated last-minute cancellations may result in future bookings being refused or accepted only on stricter payment terms. We will always act reasonably and in accordance with applicable consumer law when applying such charges.

5. Changes by Us

Occasionally, we may need to change a booking due to staff illness, transport disruption, safety concerns, or other circumstances beyond our control. If this happens, we will use reasonable efforts to arrange an alternative time. Where a suitable alternative cannot be arranged, we may cancel the booking and refund any sums paid for the uncompleted service. We will not be responsible for indirect losses caused by a schedule change, provided we have taken reasonable steps to inform you promptly.

We may also postpone or stop work if the property is unsafe, if access is not available, if there is evidence of pests, hazardous substances, aggressive behaviour, or unlawful activity, or if continuing would place our staff at risk. In such cases, any fee already paid may be retained to cover costs incurred, depending on the circumstances. If we are able to resume the service later, any revised arrangement will be treated as a new or amended booking.

6. Liability

We will carry out all services with reasonable care and skill, but our liability is limited to loss or damage directly caused by our proven negligence or breach of these terms. We are not liable for pre-existing damage, wear and tear, hidden defects, faulty fixtures, poor installation, or damage arising from instructions given by you where those instructions were reasonable to follow. This includes, for example, damage caused by unsuitable products requested by the customer against our advice.

It is your responsibility to notify us of any fragile, valuable, or high-risk items before the service begins. Where possible, we will take reasonable care around such items, but we cannot accept responsibility for loss or damage where the item was not disclosed, was inadequately secured, or had an existing weakness. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, including loss of profit, loss of opportunity, or interruption to business, except where such exclusion is not allowed.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. If we are found liable for damage to your property, our liability will generally be limited to the lower of the cost of repair or replacement of the affected item and, where relevant, the total amount paid for the specific service giving rise to the claim.

7. Waste Regulations and Disposal

As part of our cleaning operations, we may collect and remove general waste generated during the service, provided that such waste is lawful to handle and can be disposed of in accordance with applicable rules. We will not remove hazardous waste, controlled substances, sharp medical waste, or any item that requires specialist disposal unless we have expressly agreed in writing and are legally permitted to do so. Any such material must be declared in advance.

You remain responsible for ensuring that waste items presented for removal are lawful and correctly segregated where required. We may refuse to handle waste that is contaminated, unsafe, or likely to breach environmental or waste-handling regulations. If we agree to remove additional waste beyond the normal cleaning scope, extra charges may apply to reflect handling, transport, and disposal costs. Any waste removed by us will be handled in line with applicable UK environmental and waste management requirements.

Where the service includes bin emptying, post-clean clearance, or disposal of ordinary rubbish, we will take reasonable care to separate waste appropriately. However, we are not responsible for the contents of the waste generated by the property owner or occupier. You agree not to place restricted items into ordinary waste containers for us to handle and to disclose any materials that could present a legal or health and safety issue.

8. Complaints, Remedies, and Force Majeure

If you believe there is a problem with the service, you should notify us as soon as reasonably possible after completion and provide a clear description of the issue. We may ask for photographs or other reasonable evidence so that we can assess the matter. If a complaint is justified, our usual remedy will be to re-perform the affected part of the service, offer a partial refund, or agree another fair resolution, depending on the circumstances.

We will not be in breach of these terms, nor liable for delay or failure to perform, where the delay or failure results from events beyond our reasonable control. These may include severe weather, travel disruption, labour shortages, utility failure, emergency incidents, or government action. If a force majeure event prevents performance, we will try to contact you promptly and may reschedule the appointment or cancel it with a refund for any service not provided.

These terms do not affect your statutory rights as a consumer. If you are purchasing cleaning services as a business, different statutory protections may apply, but any consumer rights expressly granted by law will continue to apply where relevant. We encourage you to review the scope of service carefully before confirming any booking so that expectations remain clear on both sides.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the service, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By booking cleaners SW7, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They represent the full agreement between the parties in relation to the cleaning service, except where a separate written agreement has been signed. No statement made during the booking process will override these terms unless we confirm the change in writing. For convenience, headings are included only to assist reading and do not affect interpretation.